Question 1

What is a power dialer?

Accepted Answer

A power dialer places the next call automatically as soon as the previous one ends, removing the seconds a rep spends looking up and keying in numbers. Onyx roughly doubles dials per hour, from about 30 to 60, and its parallel mode goes considerably higher.

Question 2

Does Onyx work with my CRM?

Accepted Answer

Yes. Onyx installs as a Chrome extension that sits over whatever CRM you already use and turns every phone number on the page into a one-click dial button. There is no migration and no new system to learn.

Question 3

What is local presence dialing?

Accepted Answer

Local presence shows a caller ID in the same area code as the person you are calling, which measurably improves answer rates. Onyx buys and rotates numbers in the area codes your leads are in.

Question 4

Is Onyx TCPA compliant?

Accepted Answer

Onyx enforces the 8am-9pm calling window in the called party's own timezone, blocks numbers on your do-not-call list at the dial layer, and holds parallel dialing under the 3% abandoned-call cap automatically. It does not check the federal DNC registry, which requires a separate paid subscription.

Question 5

How does Onyx compare to Call with Tally?

Accepted Answer

Onyx matches Tally's dial volume at every tier for less money and adds live transcription, AI coaching, sentiment analysis, parallel dialing and TCPA enforcement, none of which Tally offers.